General Terms and Conditions for guests of the irori
§ 1 Restaurant
Our restaurant is located at Weinstraße 507, 67434 Neustadt-Diedesfeld.
§ 1.1. Pop-up & Collaboration
Our irori pop-ups and events take place at the described locations and scales.
§ 2 Menu
- The irori offers a menu in the Omakase style, meaning Max Goldberg considers the season and region when selecting ingredients and determines their best possible preparation and sequence. We prepare in collaboration with farmers and producers months, weeks, and days in advance to ensure the best possible quality and taste for you.
- All prices for our menus and events are inclusive of statutory VAT.
- We reserve the right to adjust prices based on market conditions.
§ 3 Allergies and Intolerances
- We currently cannot accommodate a vegan lifestyle.
- If intolerances or allergies are present, we kindly ask you to inform us in advance. However, we reserve the right to make changes only to the extent that they are feasible for us.
- Due to logistical, staffing, time, health, and economic reasons, we cannot accommodate life-threatening food restrictions or allergic reactions like nuts, gluten, histamine, celiac disease, milk protein, lactose, alliums, tomatoes, peppers, soy, celery, sesame, mustard, fish protein, crustaceans, and individual intolerances.
- Upon consultation, menu adjustments are possible for vegetarians, pescatarians, and pregnant individuals at our restaurant (excluding pop-ups and off-site events).
§ 4 Cancellation Policy for our Restaurant & The Tavern
The irori is permanently located at Weinstraße 507, 67434 Neustadt-Diedesfeld. We plan many of our food items weeks, months, and sometimes years in advance, so the procurement effort is very large. For this reason, a certain level of planning security is essential for such a concept.
- In case of a cancellation under the “Restaurant” category, we charge:
- 72 hours before the reservation: 50% of the menu price per person.
- 24 hours before the reservation: 100% of the menu/event price per person.
- No charges for cancellations up to 72 hours before the reservation.
- No-shows will be charged the full menu price for the booked number of guests.
- As we can now offer multiple dates, reservations can be rescheduled up to 48h before, retaining the paid deposit.
- For reservations of 6 people or more:
- 7 days before the reservation: 50% of the menu price per person.
- 3 days before the reservation: 100% of the menu price per person.
§ 4.1 Cancellation Policy for “Constant Pop-ups”
We define a Constant Pop-up as a location running for a minimum of 5 days or more, allowing us to offer alternative dates.
- For a Constant Pop-up category cancellation, we charge:
- Similar to the restaurant policy mentioned above.
- For reservations of 6 people or more:
- Similar to the restaurant policy mentioned above.
§ 5 Cancellation Policy for “Pop-Up Events”, effective from 1.1.2023
We define Pop-Up Events as events conducted over 1 to a maximum of 4 days, like Collaborations or events with one/multiple wineries or a special location. The planning, coordination, and logistics require much precision and time. As a result, we have limited capacity and cannot offer alternative dates.
Therefore, our cancellation conditions are adjusted as follows:
- You can cancel up to 22 days before the event date without any cost.
- After this period, reservations are non-refundable but can be transferred to other individuals.
§ Cancellation Policy for our Opening Party
As the party will only take place on 18.5., you can purchase tickets similarly to a concert or cinema visit. The earnings will be used to fairly compensate our temporary staff and to cover our fixed costs, hence the price of €25. Within this price range, we will provide a certain amount of food, drink, music & organization. Tickets are non-refundable but can be transferred to another person, so please bring your booking confirmation to the entrance.